ANZ ASB Bank of New Zealand Reserve Bank of New Zealand Westpac

ANZ Bank New Zealand – One of the leading banks serving more than 1 million customers. It finances more than 30% of all home loans in New Zealand. As of June 30, 2015, the company had total assets of NZ$146.4 billion.

ASB Bank – One of the largest providers of financial and insurance services in New Zealand. With over 140 branches, the company offers various personal and business banking products. It operates as a subsidiary of Commonwealth Bank of Australia. ASB was named The New Zealand Bank of the Year by The Banker Magazine, UK.

Bank of Baroda (New Zealand) – A wholly owned subsidiary of Bank of Baroda, India’s International Bank. It was incorporated in May 2007 and was the first Indian bank to foray into New Zealand.

Bank of New Zealand (BNZ) – One of largest banks in the country with assets of NZ$86 billion. BNZ operates as a subsidiary of National Australia Bank.

Citibank New Zealand Branch provides a full range of corporate and investment banking services. Citi has been operating in New Zealand since 1974.

Deutsche Bank NZ provides a full range of products and services to corporate and institutional clients in New Zealand. The Bank was awarded a banking license in 1996.

HBS Bank (Hastings Building Society) provides banking and financial services in Hastings, Napier and Havelock serving the Hawke's Bay region.

Heartland Bank (formerly Heartland Building Society) provides a range of products and services for the household, business and rural sectors.

Kiwibank – A wholly owned subsidiary of New Zealand Post. Through Kiwibank, New Zealand Post provides banking services through PostShops and joint venture Books & More and Papermate outlets.

National Bank of New Zealand (NBNZ) was one of the largest banks in the country. In 2003, NBNZ was acquired by ANZ Group for A$4.9 billion.

Rabobank New Zealand – A part of international Rabobank Group, Netherlands. Rabobank is currently the third largest lender to primary producers in New Zealand and the second largest in Australia.

Reserve Bank of New Zealand (RBNZ) – New Zealand's central bank. The Reserve Bank's primary function is to provide "stability in the general level of prices". RBNZ does not offer financial services to the public and its website refers people to other financial institutions.

SBS Bank (Southland Building Society) – New Zealand's largest building society. SBS officially received bank registration on October 7, 2008.

The Co-operative Bank (formerly known as PSIS)

TSB Bank – A nationwide bank based in New Plymouth. In 2015, it won Canstar's “Most Satisfied Customers in Banking” award. TSB Community Trust is the owner and sole shareholder of TSB Bank Limited.

Westpac New Zealand – The second largest bank in New Zealand, with over 1.2 million customers, 3,000 shareholders, 200 branches and over 500 ATMs nationwide.

 Customer Satisfaction Ratings

Brand Overall satisfaction Branch service Internet banking Problem solving Call centre service
TSB Bank 5 stars 4 stars 5 stars 5 stars 5 stars
Kiwi Bank 4 stars 3 stars 4 stars 4 stars 3 stars
The Co-operative Bank 4 stars 5 stars 4 stars 5 stars 4 stars
ANZ 3 stars 3 stars 4 stars 3 stars 3 stars
ASB 3 stars 4 stars 4 stars 4 stars 3 stars
BNZ 3 stars 4 stars 4 stars 4 stars 3 stars
Westpac 3 stars 3 stars 4 stars 3 stars 3 stars

Source: Canstar Blue, 2015

 Credit Ratings of New Zealand's Banks

  Bank Standard & Poors Fitch Moody's
1 ANZ Bank New Zealand Limited AA- AA- Aa3
2 ASB Bank Limited AA- AA- Aa3
3 Australia and New Zealand Banking Group AA- AA- Aa2
4 Bank of Baroda (New Zealand) Limited - BBB- -
5 Bank of China (New Zealand) Limited - - A1
6 Bank of India (New Zealand) Limited BBB- - -
7 Bank of New Zealand AA- AA- Aa3
8 China Construction Bank (New Zealand) A - A1
9 Citibank N.A. A A+ A1
10 Commonwealth Bank of Australia AA- AA- Aa2
11 Deutsche Bank AG BBB+ A A3
12 Heartland Bank Limited - BBB -
13 ICBC (New Zealand) A - A1
14 JPMorgan Chase Bank N.A. A+ AA- Aa3
15 Kiwibank Limited A+ AA+ Aa3
16 Kookmin Bank A - A1
17 Rabobank Nederland A+ AA- Aa2
18 Rabobank New Zealand Limited A - -
19 Southland Building Society - BBB -
20 The Bank of Tokyo-Mitsubishi UFJ A+ A A1
21 The Co-operative Bank Limited - BBB- -
22 The Hongkong and Shanghai Banking Corp AA- AA- Aa2
23 TSB Bank Limited - A- -
24 Westpac Banking Corporation AA- AA- Aa2
25 Westpac New Zealand Limited AA- AA- Aa3

Ratings as of November 2015