ING Direct Australia

ING is the trading name of ING Bank (Australia) Limited, which traded as ING Direct until that name was retired. It is an Australian direct bank and is a wholly owned subsidiary of ING Group. It offers everyday bank accounts, savings accounts, home loans, commercial loans, construction loans, personal and business term deposits, superannuation products and other services. With over 1,010 employees, it was one of the largest mortgage lenders in Australia, with a residential mortgage portfolio of approximately A$38 billion (March 2015). As at December 2014, the company had A$50.6 billion in total assets, A$32 billion in deposits and A$1.1 billion in funds under management (FUM). It was named Australia’s Most Recommended Bank by Nielsen Consumer Media View for September 2014 – February 2015.

Some Facts:
More than $12 billion paid in savings interest
Financed 475,000+ home loans
Over $1 billion invested through Living Super
1.5 million customers

ING Direct Awards

Best Bank, Best Bank Account, Best Debit Card and Best Savings account in 2014 by Mozo's People Choice Banking Awards.
No. 1 in Customer service Award for Online Banks as part of the International Customer Service Professionals People's Choice Awards.

Head office address:
ING Bank (Australia) Limited
140 Sussex Street,
Sydney NSW 2000
ABN: 24 000 893 292
BSB: 923-100
Phone number: +61 2 9028 4000
Website: www.ing.com.au

Name change and current status

ING Bank (Australia) Limited no longer trades as ING Direct. The register of authorised deposit-taking institutions maintained by the Australian Prudential Regulation Authority (APRA), current at 10 August 2026, lists the entity as "ING Bank (Australia) Limited (trading as ING)", and the ingdirect.com.au address returns an HTTP redirect to www.ing.com.au. The bank describes itself as Australia’s fifth largest main financial institution, with a 5% market share, citing RFI Global’s Consumer Atlas Survey for July – December 2025.

Its balance sheet has grown well beyond the figures above. APRA’s monthly authorised deposit-taking institution statistics for July 2026 record A$124,669.6 million of total residents assets on the bank’s Australian books, against the A$50.6 billion of total assets reported at December 2014. Total residents assets cover Australian books only and are not directly comparable with a group total assets figure.

On 3 September 2026 ING Australia responded to action taken by APRA over self-reported deficiencies in the bank’s Liquidity Coverage Ratio calculations. APRA required the bank to hold an additional A$50 million of capital, raised its minimum liquidity requirement and imposed additional licence conditions, including an independent review of risk management, governance and culture.